All our floor rugs are labelled with detailed care and cleaning instructions on their reverse. Below we outline some general
care and maintenance tips to keep your rug looking its best.
VACUUMING - Vacuum regularly on low suction to prevent dust & crumbs from settling to the roots of the fibres. Avoid using a turbo or brush head when vacuuming as this will create matting on shaggy rugs, fluffing on tufted and flatweaves, and damage to handmade floor rugs. Gentle vacuuming or shaking outside is recommended to remove dust and restore the pile.
SUN AND UV LIGHT EXPOSURE - To ensure product longevity, we recommend avoiding placing items in direct sunlight. Dyed and printed products made from natural fibres are particularly susceptible to fading in high UV areas, so avoid placing these products in areas of exposed sunlight.
COLOUR MIGRATION - Avoid placing dark coloured dyed items onto light flooring as colour migration can occur. Use rug underlay to avoid any colour transfer.
RUG ROTATION - Regular foot traffic or sunlight may fade or wear certain rug areas. We advise rotating rugs every half a year to ensure even wear.
SPILLS AND CLEANING - This varies according to rug fibre; ensure you check the back of your floor rug for specific details. The following is general advice.
Do not wash, bleach, dry clean or tumble dry. Remove spills immediately. Blot area with a clean white cloth and a gentle detergent. Gently dab at the mark, never rub. Remove excess moisture by dabbing gently at the area with a dry towel. For embedded stains and a deep clean, we recommend using a skilled specialist.
POP-UPS - Do not pull design elements or pull-out loose ends. Due to the handwoven nature of many of our floor rugs, you may notice that loops or ends of yarns pop up occasionally – this is a common occurrence with woven designs and not considered a fault. They can be easily mended by carefully trimming with a pair of scissors or pushing them back through to the underside. See our Maintaining floor rug pop-ups video.
RUG UNDERLAY - Use a rug underlay to support the structure of you floor rug and prevent it becoming misshapen. Rug underlay also helps to prevent slipping and creeping and adds another layer of cushioning if you have furniture positioned on your rug. While helping to prolong the life of your rug, it also protects timber flooring and prevents the risk of dye transfer to the surface underneath. We recommend using our Furtex Rug Master.
PROTECTION - Premium Surface Protection (Microseal) is a proven seal that offers permanent protection against stains, mould, wear, and sun fade – common issues we face in New Zealand and Australia. It is a non-toxic and non-allergic product. Find out more here.
Use rug protectors under the legs of heavy furniture to avoid flattening of the weave.
USEAGE - Use indoors only. Avoid using in damp areas such as basements, bathrooms, and kitchens.
STORAGE - If necessary, store your floor rug by rolling the pile to the inside and wrapping with cloth for protection.
UNROLLING A NEW RUG - Initial wrinkling and curling may be caused by the transportation and storage of the rug. This is normal and will rectify over time. Try rolling the rug the opposite way or laying it reverse side up for a few hours, this will relax the fibres and flatten the rug. With shaggy styles, an initial fluff may be needed to enliven the pile.
SHEDDING - Loose fibres occur with most new rugs, and this is a normal characteristic, particularly with staple or spun yarn products made from natural fibres. Careful, gentle vacuuming (with low level suction along the grain of the pile) will hasten the removal of any loose fibres. Avoid using a turbo or brush head when vacuuming. As the rug settles, shedding will diminish.